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Frequently Asked Questions

Ordering Information

  1. How long will it take to receive my order?
  2. How much does shipping cost?
  3. How do I obtain samples of Bali window treatments?
  4. The color that I want to order a sample of says "Sample not Available." How can I order a sample of that color?
  5. How do I clean my Bali window treatments?
  6. Can the bottomrail warning label be removed?
  7. Does manufacturing apply deductions to measurements?
  8. What if I receive my order damaged or incorrect?
  9. If I am not satisfied with my blind or shade, can I exchange it?
  10. Cancellation
  11. How do I obtain replacement parts?
  12. Where can I get my blind or shade repaired?
  13. Why is my shopping cart empty?
  14. Does Springs Window Fashions manufacture any brands other than Bali?
  15. Promotion Policy


  1. How long will it take to receive my order?
    Standard blinds and shades orders are normally delivered two weeks after your order is processed. Delivery time for Tailored Roman Shades is three weeks, and for custom shutters it is six to eight weeks. Expected delivery dates will be displayed at checkout.
  2. How much does shipping cost?
    Orders shipped to addresses in the 48 continental United States:
    • No additional cost for standard sized blinds.
    • $80 shipping charge for all blinds over 102" in width and for vertical blinds over 102" in width and/or height.

    Orders shipped to addresses in Alaska and Hawaii:

    • $65 shipping charge for standard sized blinds.
    • $145 shipping charge for all blinds over 102" in width and for vertical blinds over 102" in width and/or height.

  3. How do I obtain samples of Bali window treatments?
    Visit: Order Swatches
  4. The color that I want to order a sample of says "Not Available." How can I order a sample of that color?
    Contact Bali Customer Service for assistance.
  5. How do I clean my Bali window treatments?
    Visit: Customer Support > Care Cleaning
  6. Can the bottomrail warning label be removed?
    This label is required and mandated by the CPSC (Consumer Product Safety Commission) and is not intended for removal. Additionally, removal of this label may damage your window treatment.
  7. Does manufacturing apply deductions to measurements?
    • Inside Mount: Manufacturing will apply deductions to all window treatments specified as inside mount. This is done to ensure the blind or shade will fit properly inside your window opening and that it will operate correctly. The deductions applied vary by product line.
    • Outside Mount: No deductions are applied to window treatments specified as outside mount. Window treatment will be manufactured to size specifications provided.
  8. What if I receive my order damaged or incorrect?
    Contact Bali Customer Service for assistance.
  9. If I am not satisfied with my blind or shade, can I exchange it?
    Contact Bali Customer Service for assistance.
  10. Cancellation
    Please contact Costco Customer Service at 800-955-2292.
  11. How do I obtain replacement parts?
    Visit: Customer Support > Replacement Parts
  12. Where can I get my blind or shade repaired?
    Visit: Customer Support > Warranty
  13. Why is my shopping cart empty?
    • Your cart is automatically deleted after 7 days.
    • You may have deleted your cookies.
    • You may have your cookies turned off.
    • Cart is saved for 7 days.
  14. Does Springs Window Fashions manufacture any brands other than Bali?
    Yes, Springs Window Fashions family of brands includes Bali and Graber window treatments.
  15. Promotion Policy
    All promotions shall expire at 11:59 p.m. Eastern Standard Time on the last date of the promotion.
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